FAQ — Frequently Asked Questions

How long does shipping take?

Orders are processed within 1–3 business days. Standard US delivery typically takes 8–15 business days after processing. Every order ships with a tracking number sent to your email.

Where is my order? How do I track it?

Click the tracking link in your shipping confirmation email. If you can't find it, email us with your order number and we'll send an update within one business day.

What is your return policy?

You have 30 days from delivery to return unused items in original packaging. Damaged or wrong item? Send a photo — we replace or refund in full, no return shipping needed. See our full Returns & Refunds policy.

Do you offer discounts?

Yes! Use code BUNDLE20 for 20% off the Kitchen Starter Bundle (air fryer + liners + chopper), or COMBO40 for 40% off when you buy any 5+ items.

Are your products new?

Yes — every item is brand new in its original packaging, sourced directly from our vetted manufacturing partners.

My item arrived damaged. What now?

Email brighterdigitalllc@gmail.com with your order number and a photo within 7 days of delivery. We'll ship a free replacement or refund you in full — your choice.

Can I cancel or change my order?

If your order hasn't shipped yet, yes — email us as soon as possible and we'll do our best to catch it.

How do I contact you?

Email brighterdigitalllc@gmail.com or use our contact form. A real person replies within one business day.